Pikzels Intelligence Privacy Policy

We may collect personal data that you provide directly, including:

• Name.
• Email address.
• Pikzels account ID.
• Login details and authentication identifiers.
• Account preferences.
• Communication preferences.
• Support requests, messages, feedback, and survey responses.
• Waitlist, beta application, or onboarding responses.

When you connect a YouTube channel through Google OAuth or another supported connection flow, Pikzels Intelligence may access data made available through the permissions that you approve.

This may include:

• Google account identifier.
• Connected Channel name, ID, handle, branding, and ownership context.
• Channel metadata.
• Video metadata.
• Video titles, thumbnails, descriptions, tags, visibility or status information where available.
• Channel and video performance data.
• YouTube Analytics data made available through YouTube API Services.
• Video statistics, impressions, click-through rate, watch time, views, subscribers, and related analytics.
• OAuth access tokens, refresh tokens, authorized scopes, authorization state, and connection status.
• Activity relevant to Pikzels Intelligence reports, Experiments, Autopilot Mode, action logs, and rollback support.

Pikzels does not request, collect, or store your Google or YouTube password.

You may provide or make available content for Pikzels Intelligence to analyze, including:

• Source video files.
• Signed source-file URLs.
• Video transcripts.
• Extracted frames.
• Thumbnails.
• Titles.
• Notes.
• Screenshots.
• Brand assets.
• Personas.
• Style references.
• Channel instructions.
• Metadata.
• Other information that you submit through Pikzels Intelligence.

Do not submit content unless you own it or have authority to provide it to Pikzels.

For private or unlisted YouTube videos, Pikzels Intelligence processes source videos only when you explicitly provide the source file, a signed or private source-file URL, or another supported file-access method. Pikzels Intelligence does not directly download or store private or unlisted source videos from YouTube.

Uploaded or otherwise provided source videos are stored in private, access-restricted storage and processed as needed to understand the video and provide Pikzels Intelligence outputs. They may be processed by trusted service providers where needed for that functionality.

Pikzels Intelligence does not download, import, back up, cache, or store audiovisual content obtained from YouTube, whether public, private, or unlisted. Public YouTube video metadata, channel data, and analytics may be analyzed only through supported YouTube APIs. Any source video processed by Pikzels Intelligence must be separately uploaded or otherwise provided by you through a supported file-access flow.

Pikzels Intelligence may create, collect, or store:

• Channel Profiles.
• Launch Packages.
• Generated Content.
• Title and thumbnail variants.
• Experiment records.
• Autopilot settings.
• Approval history.
• Activity logs.
• Action runs.
• Before-and-after records.
• Rollback targets where supported.
• Reports.
• Recommendations.
• Channel memory.
• Product activity records.
• Smart Balance, usage, allowance, and billing records.

We may automatically collect technical and usage data, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Application version.
• Pages, screens, and features used.
• Clicks, events, and product interactions.
• Error logs.
• Session information.
• Time zone.
• Approximate location derived from IP address.
• Cookie identifiers.
• Diagnostic information.

When you purchase Pikzels Intelligence, payment information is processed by our payment providers. Pikzels does not ordinarily store full payment card numbers. We may receive billing details such as payment status, plan, transaction ID, invoice details, country, tax information, and payment-method type.

In Approval Mode, Pikzels Intelligence prepares recommendations or actions for your review. Pikzels Intelligence does not apply a supported mutating action until you approve it through a supported Pikzels Intelligence flow.

Autopilot Mode is optional.

Before enabling Autopilot Mode, Pikzels Intelligence may show you the Connected Channel, supported action categories, settings, usage implications, pause controls, and other disclosures relevant to the feature.

When you enable Autopilot Mode, you authorize Pikzels Intelligence to apply supported Authorized Actions to the Connected Channel within the scope you approve, subject to available rules, safeguards, product limits, Smart Balance, YouTube quota, connection status, and platform availability.

You may pause or disable Autopilot Mode through supported Pikzels Intelligence controls. Pausing or disabling Autopilot Mode applies prospectively and may not reverse actions already applied.

Pikzels does not use YouTube API Data, Connected Channel data, or Channel Owner Content to train public or shared foundation models unless Pikzels first provides a separate disclosure and obtains any required consent.

Pikzels may use data to maintain, secure, and improve user-facing Pikzels Intelligence features in ways consistent with this Privacy Policy, your permissions, applicable law, and applicable Google or YouTube policies.

Pikzels limits human access to YouTube API Data and Channel Owner Content. Human access may occur only when necessary for support requested by you, security, fraud or abuse prevention, debugging, legal compliance, billing, or other purposes permitted by applicable law, Google policies, or YouTube policies.

Where required by applicable policy, Pikzels will obtain your separate affirmative permission before a person reviews specific Channel Owner data.

We may share the minimum data necessary with vetted service providers that help us operate Pikzels Intelligence, including providers for:

• Cloud hosting.
• Data storage.
• Authentication.
• Payment processing.
• Email delivery.
• Customer support.
• Analytics.
• Error monitoring.
• Security.
• AI or model processing.
• Transcription.
• Image processing.
• Infrastructure.
• Legal, accounting, or professional services.

These providers may process data only on our behalf and subject to contractual confidentiality, security, and data-use restrictions.

If you invite team members, agency users, or representatives to your Pikzels account, they may access data associated with the permissions you grant them.

We may share or transfer data in connection with a financing, acquisition, merger, sale of assets, restructuring, bankruptcy, or similar transaction.

We may disclose data where reasonably necessary to:

• Comply with law, regulation, court order, or valid legal process.
• Enforce our agreements.
• Detect, prevent, or address fraud, abuse, security incidents, or technical issues.
• Protect Pikzels, users, creators, viewers, advertisers, rights holders, or third parties.
• Respond to claims or disputes.

Pikzels does not sell personal data.

Pikzels does not share personal data for cross-context behavioral advertising, retargeting, personalized advertising, credit-worthiness, or lending purposes.

Pikzels does not sell YouTube API Data or use YouTube API Data to serve ads.

Pikzels will not publicly identify you or use your name, logo, Connected Channel, screenshots, analytics, before-and-after results, testimonials, or other identifiable channel content in marketing, advertising, case studies, social posts, sales materials, or other public communications without your separate written or in-product opt-in.

While your account and Connected Channel remain active, we may retain data needed to provide Pikzels Intelligence, including Channel Profiles, reports, Generated Content, Experiment history, activity logs, billing records, security records, and product settings.

YouTube API Data is retained only as permitted by applicable Google and YouTube policies. Where required, Pikzels refreshes or deletes stored YouTube API Data within the applicable policy timeframes.

You may disconnect a Connected Channel through supported Pikzels Intelligence settings.

Disconnecting a channel stops future Pikzels Intelligence access to that Connected Channel and may stop future jobs, Experiments, or Autopilot actions. Disconnecting a channel is separate from revoking Google or YouTube authorization or requesting deletion. It does not automatically delete existing Pikzels Intelligence data, so that you may reconnect later and continue using the product.

You may ask Pikzels to revoke its Google or YouTube authorization by contacting data@pikzels.com or support. Upon a valid revocation request through Pikzels, we will programmatically revoke the relevant authorization token as soon as possible and delete the associated Google and YouTube API Data within seven (7) calendar days, subject only to retention permitted by applicable law and applicable Google or YouTube policies.

You may also revoke Pikzels Intelligence's access through Google's Security Settings page. If you revoke access through Google, Pikzels Intelligence can no longer access new Google or YouTube data through that authorization. Once Pikzels detects the revocation or can no longer verify the authorization, Pikzels will delete the associated Google and YouTube API Data within thirty (30) calendar days. This does not prevent Pikzels from retaining separately held, limited data that does not constitute Google or YouTube API Data where permitted or required for billing, taxes, fraud prevention, security, dispute resolution, legal compliance, backup integrity, or enforcement of agreements.

You may request deletion of a Connected Channel's Pikzels Intelligence data by contacting data@pikzels.com or through support. A deletion request will disconnect the Connected Channel and delete the associated Pikzels Intelligence data as soon as possible and within seven (7) calendar days. This does not prevent Pikzels from retaining de-identified or aggregated data, or separately held, limited data that does not constitute Google or YouTube API Data where permitted or required for billing, taxes, fraud prevention, security, dispute resolution, legal compliance, backup integrity, or enforcement of agreements.

Deleting data from Pikzels Intelligence does not delete videos, channel data, metadata, analytics, or other information stored by YouTube or Google. To delete data from YouTube or Google, use YouTube Studio, your Google Account controls, or another authorized Google or YouTube tool.

We may retain limited data after deletion or disconnection where necessary for:

• Billing.
• Taxes.
• Fraud prevention.
• Security.
• Dispute resolution.
• Legal compliance.
• Backup integrity.
• Enforcement of agreements.

Where possible, retained records will be minimized, access-restricted, and deleted when no longer needed.

Where applicable law gives you a right to appeal a decision regarding a privacy request, you may submit an appeal by replying to our decision or emailing data@pikzels.com with the subject line "Privacy Request Appeal." We will review the appeal and respond as required by applicable law.

Where applicable law permits, you may authorize an agent to make a privacy request on your behalf. We may request information reasonably necessary to verify your identity, the agent's authority, and the request.