65%

We offer three different packages: Essential, Premium, and Ultimate. Each of them offers different benefits to meet the specific needs of our customers.

Our Essential package is perfect for those looking for a simple but high-quality thumbnail. It includes the artistic creation of a thumbnail based on pre-defined styles. You can expect to receive your thumbnail within 72 hours of ordering. In addition, you are allowed up to 5 revisions to ensure that the thumbnail meets your needs.

The Premium package is ideal for those who are looking for a more complete service and need a longer turnaround time and more revisions to get the perfect thumbnail. There are no style limitations, and designers will work with you to create a thumbnail that is exactly how you want it. With a turnaround time of 48 hours, priority communication, and up to 15 revisions, you can be sure you'll get the thumbnail of your dreams.

Finally, our Ultimate package is the perfect choice for those who want the best of the best. From concept design & video titles to artistic creation, designers will work with you to create a thumbnail that will exceed your expectations. The turnaround time is ultra-fast, in just 24 hours, and you get priority communication and unlimited revisions*.

We hope these descriptions will help you choose the package that best suits your needs. If you still have any questions or doubts, please feel free to fill out the contact form on our website and we will be happy to help you within the next 24 hours. You can also contact us by email or WhatsApp.

We cannot guarantee that the thumbnails created by designers on Pikzels will increase your click-through rate as there are many different factors that influence it.

However, we can guarantee you the best value for money in the industry.

By default, all communication related to YouTube thumbnails is conducted in English. However, if both you and your designer are proficient in another language, you are welcome to communicate in that language.

Furthermore, if you require text in a foreign language to be included in your thumbnail, our designers can accommodate your needs as long as you provide clear instructions on what you want.

Our monthly packages include a fixed amount (ranging from 5 to 95) of the highest quality thumbnail designs, but please keep in mind that they will only be accessible for 30 days from the order date, and will subsequently expire upon subscription renewal.

Please note that unused thumbnails CANNOT be carried over to the next month, so be sure to use them before they expire.

To effortlessly manage your subscription on Pikzels.com, follow these simple steps:

01. Access 'Customer Login'
Go to the 'Thumbnails' menu. Under this section, you'll find the 'Customer Login' option.

02. Enter Your Email
In the customer login portal, you'll be prompted to enter the email address you used during the signup process.

03. Receive Login Link
We'll immediately send a direct login link to the email address provided.

04. Access Your Account
Open the login link received in your email. You'll be directed to your account through our secure billing partner, Stripe.

05. Manage Your Subscription
Within the Stripe portal, you can easily handle your subscription. Pause it temporarily, cancel it if needed, or modify your plan, including quantity or package changes.

It's that simple! With just a few straightforward steps, you can efficiently manage your subscription preferences and enjoy a seamless experience on Pikzels.com. If you have any questions or encounter any issues, our friendly customer support team is here to assist you.

One-off orders:

If you place an order for thumbnail(s) and request a refund before designers commence the work, we'll be more than happy to accommodate your request. However, once work has commenced on the thumbnail(s), we are unable to offer a refund.

Please be aware that a refund may incur a transaction fee, which helps cover administrative costs.

Subscriptions:

For subscriptions offered on Pikzels' platform, it's essential to note that they are non-refundable. We value our customers' satisfaction and strive to provide a high-quality platform for all your thumbnail needs. While we continually work to enhance your experience, we are unable to offer refunds for subscription payments.

At Pikzels, we are committed to being transparent and providing the best possible assistance to our valued subscribers. If you have any questions or concerns about our refund policy or subscriptions, our dedicated support team is always available to help.

Feel free to reach out to us, and we'll be more than happy to assist you!

*It's important to note that the 5.9% figure is an estimate based on the average results reported by clients who have worked with designers through Pikzels. While we believe our designers can significantly boost click-through rates, it's essential to understand that actual results may vary depending on factors such as the video subject, title, target audience, and other variables.

*Turnaround times may vary depending on the quantity of your order and specific customer requests, but we always strive to ensure designers meet the advertised deadlines. However, please be aware that there might be unforeseen delays caused by technical issues or emergency situations.

Please also take note that some graphic designers on our platform may not be available to work on weekends, which could impact the processing time for orders placed during that period. If you require a prompt replacement, please reach out to our customer support team.

*The Ultimate package offers unlimited revisions, but it's essential to clarify that this applies to minor revisions rather than an unlimited number of major changes. Our designers are always eager to collaborate with you to enhance the design, but we kindly ask that revisions remain reasonable and in line with the work already completed. In most cases, designers have found that projects typically involve 0-5 revisions.

Of course!

Send us a message and we will get back to you within 24 hours.

You can also contact us by email or WhatsApp.